WhatsBuddy
Front desk on WhatsApp — even at 1am
Guests already message the property number. Let AI take the repeats. Night managers only see the chats that need a human.
Front desk after midnight
Late checkout, airport pickup, “is breakfast included?” — answered while night audit runs.
Book on the chat they already use
Availability, room type, confirm. Guests never download another hotel app.
One number per property
The WhatsApp on Booking.com and the sign at reception — same inbox, AI plus night manager.
Hand off the VIP
Complaints, groups, and “talk to the manager” skip the bot and ping a human.
Front desk
The night questions that steal the morning
Guests message when they land. The agent knows hours, amenities, and house rules — and flags anything that needs the duty manager.
- Late checkout, extra bed, airport times
- Needs-you on complaints and special requests
- Same number printed on the key folder
Reservations
From “room tonight?” to confirmed
Walk-in demand still arrives on WhatsApp. Offer the type, take the hold, remind them of check-in.
- Availability in the conversation
- Confirm and send the payment or deposit link
- Reminders the day before arrival
Properties
From one guesthouse to a small group
Same product. Different night volume.
Boutique hotels
Personal tone, small team, WhatsApp already on the website.
Hostels & guesthouses
High volume of “is there a bed tonight?” after hours.
Resorts & villas
Concierge FAQs, transfers, and restaurant bookings in one thread.
Serviced apartments
Check-in instructions and maintenance without a 24/7 lobby.
Hotel groups
One playbook, many property numbers — see Teams.
OTAs still send chats
Meet guests on WhatsApp after they book elsewhere.
Show us last night’s WhatsApp.
A free demo with your real guest questions — or start a trial on one property number.